Support
Frequently asked questions
What buyers ask us before ordering: minimums, real inventory, lead times, color, samples and custom development. If your question is not here, your account manager answers it the same day.
Buying and orders
What is the minimum order?
From stock, one roll. We also cut a sample if you need to evaluate the fabric before committing to volume. For custom development, the production minimum is per color and we confirm it together with the price.
Do you work in yards or meters?
Both. We quote in yards for the United States and in meters for Mexico.
Do you sell finished garments?
No. We do not cut and sew: strictly development and fabric sales by the roll.
Do you invoice in the United States?
Yes. RBTX Group LLC issues an invoice governed by United States law, in California. In Mexico, Grupo RBTX México issues the corresponding CFDI.
Inventory and delivery
Are the fabrics on the site really available?
Yes. Everything we show is Rabatex in-house development, in the colors displayed, stocked in the United States and Mexico. We do not display third-party catalogs sourced to order.
Is the inventory I see guaranteed?
No. Stock changes every day, so the site is a reference, not a reservation. Before closing, your account manager confirms availability and quantity the same day.
How fast do you ship?
One to ten business days. If the fabric is in the Los Angeles warehouse it ships in one or two days; if it is not here, it ships from Mexico and the timeframe extends. Your account manager confirms the real estimate along with that day’s availability.
Color and samples
Is the color I see on screen the real color?
Not necessarily. Color and texture shift from one monitor to another and no two screens are calibrated alike. That is why every volume purchase must be validated beforehand with a physical sample. We do not accept returns on fabric already cut, or returns where no defect exists.
Can I get color cards and sample hangers?
Yes. We keep color cards and sample hangers for our stock fabrics, and they are the valid reference for approving a color before buying volume. Request them from your account manager, indicating which fabrics you are interested in: we confirm availability, cost if applicable and shipping time. We also cut roll samples when you need to evaluate hand, weight and recovery.
Can you match a specific color?
Yes. We run the dip with dye-to-match from your physical sample, or against a Pantone TCX if you give us the reference.
Custom development
I can’t find the fabric I need. Can you develop it?
Yes. If you do not find what you are looking for in the catalog, we offer custom development: we build the fabric from the technical specification, adjust composition, weight, width, finish and color, and produce it exclusively for your brand.
Tell your account manager what you need, send us a physical sample or a reference and we confirm feasibility, production minimum per color, price and timing. Developments and prints created for a customer are exclusive to that customer.
Are prints and developments exclusive?
Yes. Any development or print created at a customer’s request is reserved for that brand: we do not offer it to third parties and we do not reuse its reference number.
Still have a question?
Write to us and an account manager replies with the day’s availability, pricing and real lead time.